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1. Pre-sales service:

1) Provide detailed information of products (products’ performance, construction,technology function);

2) Recommend optimal quality products according to customers’ requirements (nuances among products);

3) Provide products’ package methods, outputs of factory, outsourcing plants and Minimum Order Quantity;

4) Offer samples as per customers’ requests, sample costs and their transportation fees are determined by both parts.

5) Offer other pre-sales product consultation and business consulting.

2. Sale service:

1) Introduce products and company to customers;

2) Display products (provide samples or demonstrate product, introduce production workshops, production process, etc. when customers visit);

3) Confirm order quantity, lead time, trading terms;

4) Confirm product packing and shipping marks;

5) Pass the tests of the technical quality inspection departments;

6) Confirm orders and follow up the order production until the goods are delivered to the customers' designated locations;

7) Provide other consultations of products and trading terms;

3. After-sale service:
1) Trace and follow-up orders for products’ safety and complete delivery;
2) Identify damaged parts and discuss the compensation;

3) Offer other consultation service;

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